We’re pleased to announce the newest Wink Hub update is now available. This means the Hub to Hub 2 transfer option is now active. If you have a Wink Hub 2 with no devices connected to it, you may now transfer everything over from your original Wink Hub. We know many of you have been waiting for this update for a long time, so we wanted to make sure it was right. Thank you for your patience!

*Please note: We recommend placing your Wink Hub at least 15 feet away from your wireless router before you update to reduce interference.

Once you are up to date, you can go to the Hub 2 page and initiate the transfer by selecting “Yes, Replace Hub”.

We’ve also been working to improve the Z-Wave functionality of the Hub and will continue to make improvements to Z-Wave stability on future updates. If the Wink app shows an update is available for your Hub 2, we suggest you grab it! The update will contain the very same Z-Wave improvements.

Additionally, we have included updates for select Sylvania bulbs and lighting products. Please note that your Sylvania light will go from Off to On to let you know when it's done updating. The firmware update, version 0.0b10 / 2.3b02, applies to the following models:

Sylvania A19 Dimmable (Model No. 74696)
Sylvania A19 RGBW (Model No. 73693)
Sylvania Flush Mount Adjustable White (Model No. 72567)

The firmware update, version 0.0b10 / 2.3b04, applies to the following model:

Sylvania PAR38 Dimmable (Model No. 74580)

If you have any issues updating your Wink Hub, give us a call and let our friendly team assist. We're always here to address your questions or concerns, take feature requests, or help with anything along the way. Our real live Wink Support technicians are available at 1-844-WINKAPP, from 11AM to 9PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

Did you know there’s a number of (perhaps less commonly known) ways to access and modify Z-Wave products that are connected to your Wink Hub?

They’re called Z-Wave Controls and they can be found and triggered in the Wink app.

Many of you have asked for more information about Z-Wave Controls, so we’re breaking each command down so you know exactly what they do and how they can make controlling your smart home more efficient than ever:

Accessing Z-Wave Controls

Go to the main Hub page within the app.
Select the settings icon in the upper right corner.
Select your Wink Hub.
Scroll down and select Z-Wave Controls.

Z-Wave Network Rediscovery

Z-Wave Network Rediscovery prompts the Wink Hub to rediscover and redraw its map of the Z-Wave mesh network, and forces each connected device to update its own internal map of the mesh network.

Primary use case: You’re connecting new Z-Wave devices to Wink or moving existing ones to new locations and want to improve speed and reliability.

Caution: During a network rediscovery, large amounts of Z-Wave network traffic are created as each device rediscovers which other devices are nearby. During this process, normal commands (such as attempting to control a device) may not operate as reliably.

Reset Z-Wave

This command resets the Z-Wave routing table, effectively erasing all connected Z-Wave devices and corresponding automations.

Primary use case: You’re taking your Wink Hub to your new home but want to leave your Z-Wave products behind for the next occupant.

Caution: All Z-Wave devices and their automations will be removed from your Wink Hub and Wink account. After performing a reset, each Z-Wave device that was previously on the network will need to be individually excluded from the network before it can be included again.

Inclusion mode

Inclusion mode broadcasts a message from the Wink Hub to nearby Z-Wave devices saying it’s ready to connect a new product. This is essentially the same command that is sent when you reach the final step of the “Add a Product” instructions.

Primary use case: You’ve already paired a Z-Wave switch to the Wink Hub. Instead of going through the “Add a Product” instructions to connect a second or third switch, this button can be pressed along with the appropriate device-specific commands for faster setup!

Exclusion mode

Exclusion mode removes a Z-Wave device from the network.

Primary use case: If you have a Z-Wave product that was previously connected to a another platform’s hub, it must first be excluded before it can be added to the Wink Hub. By pressing “Exclusion Mode” the Wink Hub sends a message to the device telling it to forget its original network in preparation to join a new one.

Learning Mode & Shift Controller

Both Learning Mode and Shift Controller are more advanced commands. In short, Learning Mode allows the Wink Hub to be included into another Z-Wave controller’s network (including but not limited to Wink Hubs). Shift Controller transfers ownership from one Z-Wave Controller to another.

NEW WINK HUB FIRMWARE UPDATE!

How To: Use Z-Wave Controls