NEW COMPATIBLE DEVICES

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In the last few months, our teams have been focused on updates that maintain and improve the back end system and Wink Hubs. Our goal has been to ensure that all Hubs and connected devices perform reliably with minimal downtime or interruptions to our users. Moving forward, we will be focused on new integrations, features, and functionality. We are happy to announce today the addition of the following devices that are now compatible with your Wink Hubs.

  • Sylvania RGBW Flexible Outdoor Strip

  • Sylvania RGBW Under Cabinet Lighting

  • Sengled RGBW Element Bulb

  • GE In-Wall Toggle Smart Switch

  • GE In-Wall Toggle Smart Dimmer

  • GE In-Wall Fan Control

  • GE In-Wall Touch Sensing Smart Dimmer

  • GE In-Wall Duplex Receptacle TR

  • GE Plug-In Switch (Single Plug)

  • GE Plug-In Switch (Dual Plug)

  • GE Plug-In Dimmer (Dual Plug)

  • GE Plug-In Dimmer w/USB (Dual Plug, Independent Control w/USB)

  • GE Plug-In Switch w/USB (Dual Plug, Independent Control w/USB)

  • GE Plug-In Outdoor Switch

  • GE Hinge Pin Smart Door Sensor

  • GE Portable Smart Motion Sensor

Additionally, we will be adjusting our customer support hours for the summer. Our live technicians will be available Monday through Friday, from 11am until 9pm Eastern at 1-844-Wink-App. We look forward to this opportunity to better serve your smart home. Please follow @TheWinkApp on Twitter for news and announcements.

NEW WINK HUB FIRMWARE UPDATE!

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We’re pleased to announce the newest Wink Hub update is now available. This means the Hub to Hub 2 transfer option is now active. If you have a Wink Hub 2 with no devices connected to it, you may now transfer everything over from your original Wink Hub. We know many of you have been waiting for this update for a long time, so we wanted to make sure it was right. Thank you for your patience!

*Please note: We recommend placing your Wink Hub at least 15 feet away from your wireless router before you update to reduce interference.

Once you are up to date, you can go to the Hub 2 page and initiate the transfer by selecting “Yes, Replace Hub”.

Initiate+Transfer(2).png

We’ve also been working to improve the Z-Wave functionality of the Hub and will continue to make improvements to Z-Wave stability on future updates. If the Wink app shows an update is available for your Hub 2, we suggest you grab it! The update will contain the very same Z-Wave improvements.

Additionally, we have included updates for select Sylvania bulbs and lighting products. Please note that your Sylvania light will go from Off to On to let you know when it's done updating. The firmware update, version 0.0b10 / 2.3b02, applies to the following models:

  • Sylvania A19 Dimmable (Model No. 74696)

  • Sylvania A19 RGBW (Model No. 73693)

  • Sylvania Flush Mount Adjustable White (Model No. 72567)

The firmware update, version 0.0b10 / 2.3b04, applies to the following model:

  • Sylvania PAR38 Dimmable (Model No. 74580)

If you have any issues updating your Wink Hub, give us a call and let our friendly team assist. We're always here to address your questions or concerns, take feature requests, or help with anything along the way. Our real live Wink Support technicians are available at 1-844-WINKAPP, from 11AM to 9PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

NEW WINK HUB 2 UPDATE AVAILABLE!

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We're thrilled to announce our latest firmware release for Wink Hub 2. And you're thrilled too because we've listened to your feedback and concerns.

So what's in this release?

First, we've corrected the issue with Wink and Sonos control integration — they get along great now, keeping your smart home rockin' and rollin' just like before.

Second, we noticed some Yale lock users having issues with Z-Wave stability when adding or changing user codes. We've temporarily removed the code change feature while continuing to make improvements to Z-Wave stability across the board. You can still access your Yale user codes on the lock itself. We'll do our best to reintegrate this feature soon.

Third, this release also includes updates for select Sylvania bulbs and lighting products. Please note: your Sylvania light will go from off to on to let you know when it's done updating.

Finally, we usually release Wink Hub and Wink Hub 2 firmware updates at the same time. But after encountering some bumps in the road surrounding Hub database transfer, we are postponing the Wink Hub firmware release until later this year.

Wink Hub 2 firmware update.jpeg

As always, we're here for your questions, comments, concerns, fave recipes, or anything else you'd like to share. You can talk to a real live Wink Support employee at 1*844*946*5277, from 11 AM to 9 PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

Color Your Smart Home with Wink and Alexa

Drum roll please. Today we’re very excited to introduce a new feature that amplifies what you can do with Wink + Amazon Alexa!

For two years now you’ve been able to dim or turn your smart lighting products on or off with a simple voice command. Now, you can take it a step further by asking Alexa to change the color or temperature of Wink-compatible colored and tunable white bulbs, including the Sylvania Smart Tunable White, Sylvania Smart RGBW and Phillips Hue lighting products.

Say any one of over one hundred commands such as “Alexa, set Living Room to Warm White” or “Alexa, make bedroom light warmer” and she’ll take care of the rest. Here are a few of our other favorites to help spark your creativity:

“Alexa, set kitchen to beige.”
“Alexa, make the living room warmer.”
“Alexa, more color.” 
“Alexa, set man cave to dodger blue.”
“Alexa, less yellow.” 
“Alexa, make the bathroom seashell.”
“Alexa, set dining room to candlelight.”

Follow us on Twitter or like us on Facebook as we’ll be posting the full list of commands there soon!
 

Check out the newest products that now work with Wink!

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Works With Wink continues to grow! Over the past few weeks, we’ve added a slew of new products to Wink, continuing our commitment to bring the best products from top brands together in a unified experience. Check out what now Works With Wink below and how they can make your home safer and more secure. 

Lighting:

The possibilities with smart lighting products are endless. From making your home look lived in when you are away, brightening a dark home upon arrival, or turning off appliances you may have forgotten about; connected light bulbs, plugs, and switches are the gateway to the smart home. Here are the new products that now work with Wink:

Safety and Security:

Your home can never be too secure, and now with additional sensors and detectors, you are always in the know if things at home go awry:

Let’s not forget the Dome leak detector and shut off valve, two great products that ensure water leaks and flooding woes remain things of the past:

Utilities and Climate:

Smart thermostats can be adjusted from a mobile app wherever you are and learn your temperature preferences over time, saving you money. The newest thermostat joining the Wink ecosystem can even be changed with a simple voice command!

Let us know in the comments which product you're most excited about adding to your Wink system!

Introducing a New Approach to Home Safety

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Today we're excited to unveil new experiences that blend hardware and software in a friendly, non-intimidating way to elevate people's feeling of safety and security in their home.

Meet Wink Bright, Home Sitter, and Moonlight.

Wink Bright

Wink Bright is the smart essentials lighting kit and a perfect gateway into the smart home for people who are considering it, but not sure where to begin. Wink Bright includes one Wink Hub 2 and two SYLVANIA Smart A19 Dimmable light bulbs.

Furthering Wink's commitment to simplifying smart home setup, Wink Bright arrives pre-paired, meaning the SYLVANIA bulbs are already connected to Wink Hub 2.

Simply plug in and connect Wink Hub 2 to your router, twist in and turn on the light bulbs, and download the Wink app. Once you've created an account, Wink will recognize the products within Wink Bright, guide you through a few simple steps, and then you're ready to go. 

Wink Bright is the perfect complement to two new free services we're excited to introduce within the Wink app: Home Sitter and Moonlight. 

New Wink App Services

We recently conducted in-home studies and learned that people view light as intrinsic to their feeling of security and safety. The most cited use cases? Lights being used as a deterrent (to make it look like someone is home) and for outdoor security (to ward off intruders or animals).

We created Home Sitter and Moonlight with those learnings in mind.

Home Sitter

Remember that scene from Home Alone where Kevin tricks Harry and Marv into thinking everyone is home, courtesy of lights, stereo turntables, mannequin manipulations, and a cut-out of Michael Jordan moving around on a toy train?

Home Sitter accomplishes the same goal with just a few taps in the Wink app. It makes it look like someone is home when you're away by turning your smart lights on and off in a way that mimics natural, human patterns.

Confirm your home location, the lights you'd like Home Sitter to control, and breathe easy the next time you're away from home for an extended period of time. Wink ensures the cadence never looks forced (your lights won't turn on during broad daylight or at 4:00am when you'd expect everyone to be asleep).

Moonlight

Moonlight ensures you always return to a well-lit, inviting home by turning your smart lights on and off at predetermined times. Select the smart lights you want Moonlight to control - whether it's outdoor lights or indoor lights near your home's entryway - and Wink will take it from there. 

Moonlight defaults to the sunrise and sunset times in your local area. You can also have Moonlight jump into action between sunset and midnight or sunset and 2:00am.

Where is this available?

Wink Bright has an MSRP of $119 (U.S.) and is available for pre-order starting today on Wink.com, HomeDepot.com, and HomeDepot.ca. Orders will begin to be fulfilled in one to two weeks.

Both Home Sitter and Moonlight can be found in a new Services menu within the Lights & Power section of the Wink app (make sure you update to version 6.0 if your Wink app doesn't auto-update).

They're a great way to amplify how you can use Wink Bright, but can also be used with any Wink-compatible lighting product, including light bulbs, dimmers, outlets, and switches.

A little light goes a long way

In Wink's Smart Home Index - a national data report focused on smart home behavior - we found that of the Americans that have purchased a connected product, 44% did so to keep their home safe.

We see a lot of opportunity to elevate people's feeling of home safety by creating experiences that blend hardware and software together in a friendly and non-intimidating way.

Light is a natural place to start and we'll be upping the ante later this year. Stay tuned!