Upcoming changes to Wink subscription

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Dear Subscribers, 

We hope you are enjoying the convenience of Wink and the value of Wink app automations. We have always been driven to provide a meaningful and easy-to-use service that's everyday affordable. Over the years, this has become increasingly challenging as we absorbed the rising costs of hosting services and the added expense of some 3rd party integrations.

The impact we hope to have is great, but we’re always trying to keep your costs low. In order to keep you covered with convenient and meaningful features, we need to update the price of the Wink monthly subscription to $5.99. The new pricing for existing subscribers is effective starting on February 15th, 2024.

We look forward to expanding on our value through your continued support. Thank you sincerely for being a member of the Wink smart home community.

Manage your account online: subscription.wink.com

Contact Support: wink.com/help/contact  

-Wink

Update on the upcoming Wink Subscription

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Hello Wink Community,

We want to share updates about our Wink subscription - a vital change for Wink that will enable us to provide our customers with a strong and growing smart home experience. The change will bring about expanded support for new brand integrations and continue to bring enhancements through firmware and software updates.

Please know that we have adjusted our timelines since our initial announcement on May 6th to allow users more opportunity to make considerations. We were able to extend our service so that subscriptions will now begin on Monday, July 27th, 2020. All users who have not already subscribed will need to visit subscription.wink.com to sign up. Users with a Hub on their account should subscribe with the same email address that is registered with their Hub. Paid subscribers can continue using all of their connected devices, cloud services, automations, and 3rd party integrations.

Users who do not sign up will still have access to limited functionality without being charged. This will specifically allow for local control over select devices, such as those found in the Lights + Power menu, as well as Z-Wave connected Locks.

 
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Our customer support team is available through email or messaging to help answer any questions. Sign up at subscription.wink.com today to access all of the great features in Wink.

Introducing Wink Subscription

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Wink’s mission for the past 5+ years has been to provide users with a ‘Simpler, Smarter Home,’ while maintaining privacy for our customers. Our approach to simplicity and security has driven our design from the user experience to the technology behind the scenes.

We understand that a smart home is something that needs to be trusted and dependable, and we recognize that recent events have created some uncertainty around the reliability of the system. We apologize for these inconveniences and want to share some background information as well as the path forward.

Since 2014, Wink has grown to support more than 4 million connected devices. During this time, Wink has relied solely on the one-time fee derived from hardware sales to cover ongoing cloud costs, development, and customer support. Providing users with local and remote access to their devices will always come at a cost for Wink, and over the years we have made great progress toward reducing these costs so that we can maintain that feature.

Wink has taken many steps in an effort to keep your Hub’s blue light on, however, long term costs and recent economic events have caused additional strain on our business. Unlike companies that sell user data to offset costs associated with offering free services, we do not. Data privacy is one of Wink’s core values, and we believe that user data should never be sold for marketing or any purpose.

Wink has been in a very rough spot, but thanks to your support, we are able to keep moving forward! It was not an easy decision to switch to a paid service, and we know that the short timeline put a lot of pressure on all of you, but we had no other way to continue the Wink service as it is currently known.

The support we have seen for our subscription service has been incredible. We feel we can extend Wink's free service for the time being, confident that we can set a new start date for the subscription service to begin, giving you all more time to use Wink (subscription-free) whether you signed up or not.

Our user community is integral to Wink, and we want to continue to be your trusted smart home provider. More information will be provided soon about our future plans. Please visit subscription.wink.com and subscribe to support our mission.