Wink Hub Connectivity Requirement!

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Dear Wink Users,

Wink takes your privacy very seriously, and we periodically update our software to protect our users. In order to continue to ensure the security and connectivity of your smart home, your Hub must be on version 4.1.23 (released on 08/28/2018) or higher. The latest version is 4.3.60. If your Hub has an "Update Required" banner in the Wink app, you will need to update your Hub by tapping on the banner.

Update Required.png

Failure to update a Hub running software versions below 4.1.23 by May 30, 2020 will result in your Hub becoming permanently disconnected from the Wink network.

If you have a Hub that is currently disconnected, or has never been connected to the Wink network, it is important that you connect and update your Hub before May 30, 2020. 

For Hub 1 users, please move your Hub at least 15 feet away from your router if you are having trouble updating.

Please direct any questions to questions@wink.com.

Thank you for being part of the Wink network!

Wink Hub 2 Firmware Update

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A new Wink Hub 2 firmware is rolling out! Version 4.3.46 will be available for some users starting today. As your Wink Hub 2 system becomes eligible for the update, a banner will appear in the Wink app on the “Hubs” page and when attempting to provision new devices. This new firmware improves the Hub’s capabilities, stability, and ease of use. Our teams will be hard at work building future releases to continue supporting your Wink Hub 2. There will be more updates to share as we move forward.

Version 4.3.46 includes the following fixes and improvements:

  • Fixed issue in which the Hub is not found during set-up and when updating Wi-Fi information

  • Detects and resolves Local Control shutdowns

  • Fixed issue of prematurely reaching the 50 device limit for Lutron support

  • Yale lock control improvements

  • Z-Wave stability improvements

Our support team is available if you need any assistance with the update, or with your devices in general. You can contact us Monday through Saturday from 11am to 9pm Eastern. Call us at 1-844-Wink-App to speak with a live tech. You may also DM our team on Facebook, DM @WinkSupport on Twitter, or send an email to Questions@Wink.com. Thank you!