It’s National Customer Service Week - meet the Wink Support Team!

The first week of October marks National Customer Service Week. Companies across the country recognize and celebrate the employees at the front lines of their business and the work they deliver to ensure each and every customer is a happy one. 

Throughout the week we will highlight some of the folks whom you may have spoken to on the phone, over email, chat, or one of our social media pages. Each and every member of our customer support team plays a crucial role in the success of Wink, and we are very excited to introduce you to some members of the team! 

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Andy Marshall
Technical Support Representative 

Q. What is your position at Wink?
A. I've been a Technical Support Representative at Wink for almost two years now. I serve as a first contact for problems, concerns, questions, compliments, or anything else customers have on their minds. I do my best to keep customers connected and online as well as track down and relay information to other teams as feedback comes in.

Q. What’s your favorite part about working at Wink?
A. I love my office and I love the people I work with day in and day out. We really strive to be the absolute best and that attitude is contagious. I also think it's fun to work at a company on the frontier of an industry and to see things happening so quickly around me.

Q. If Wink had superlatives, what would yours be and why?
A. Caffeine Junkie - I'll take a large, iced Americano, please.

Q. If Wink were an animal, what would it be?
A. Dolphin, because of how smart and fast they are.

Q. What's the best line you've ever gotten from a customer?
A. A customer recently told me she was "proud of Wink" for being closed on Sundays. I told her it was our pleasure!

Anthony Tedesco
Customer Support Supervisor

Q. What is your position at Wink and why do you feel it is important?
A. As supervisors, we try to navigate the customer service department through the ever-changing environment that is the home automation industry. From the customers it attracts, right down to the tech itself.

Q. What’s your favorite part about working at Wink?
A. It's just flippin' cool! This is a very exciting time to be in and around home automation, and the people I work with are fantastic.

Q. If Wink had superlatives, what would yours be?
A. Most likely to be in the kitchen! Man's gotta eat!

Q. Describe your perfect day off.
A. Wake up late, light breakfast, then off to the gym to play basketball. DOMINATE. Jam a little on the drums (hopefully with some friends), then video games 'til muh eyes bleed! Finish it off with dinner (2" porterhouse & red wine please!) and a movie. *phew!*

Q. Where do you see the smart home in 5 years?
A. Well that's the thing, isn't it? You won't SEE the smart home in 5 years because it will be integrated into everything seamlessly by then. Or maybe that's 10 years? Who knows! Either way, that's the direction it's headed.

Q. What's the best line you've ever gotten from a customer?
A. "How am I supposed to get this to work if I don't have the internet or a cell phone?!"


Check out our Twitter handle, @TheWinkApp for a new featured employee every day this week!